Customer Success Manager

About Us

At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world's most iconic brands to build lifelong relationships with their customers-seamlessly, smartly, and at scale.

Job Description

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L'Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.

About The Role

We are looking for a tech savvy individual with a passion for martech and a drive to deliver success for Sitecore customers. You will be part of our Customer Value Realisation team and work alongside solution architects, consultants, and project managers as part of the Services team in the MEA region.

• Lead customer engagements for the Customer Value Realisation team, driving successful outcomes through onboarding, product adoption, and value realization through Sitecore360.
• Tailor each engagement so customers gain maximum value from Sitecore's Digital Experience solutions.
• Collaborate with customers, delivery teams, and internal stakeholders to provide guidance and ensure best practices throughout the customer journey.

What You'll Do

• Act as a trusted advisor for Sitecore's Agentic solutions.
• Deliver structured onboarding for new customers and partners, driving efficient adoption of Sitecore platforms.
• Identify and understand the business problems, challenges, and opportunities of the client.
• Identify and address risks and adoption challenges.
• Bring proven SaaS delivery experience, either as a project manager or consultant.
• Utilise strong communication skills that inspire confidence and showcase deep knowledge of the space.
• Build strong customer relationships and align business objectives with solutions that generate value.
• Maintain high energy and persistence in the face of stakeholder pushback or ambiguity.
• Communicate confidently across all levels of a customer's organisation, from end users to C suite executives.
• Represent Sitecore externally (user groups, speaking on stage, etc.).
• Serve as a bridge between internal technical, strategic, product, and pre sales teams, keeping everyone focused on customer value.
• Play a key role in account retention, growth, and customer satisfaction.

What You Need to Succeed

• Proven experience in Professional Services, SaaS projects, or digital transformation.
• Proven experience in digital marketing / SEO and content strategy/business analysis.
• First hand experience of SaaS delivery using agile methodologies.
• Customer focused with the ability to engage both technical and business stakeholders.
• Knowledge of Sitecore or other CMS / Experience Management software.
• Strong and effective written and oral communication skills in Arabic & English; demonstrated desire to improve presentation skills continuously.
• Ability to travel 20% or less.

Additional Skills That Could Set You Apart

• Excellent presentation skills.
• Understanding of martech ecosystems and how to integrate digital experience platforms within them.
• Comfortable explaining concepts to technical and non technical audiences.
• Willingness to grow technically and as a presenter.

Why Sitecore

At Sitecore, we offer a vibrant work culture, a collaborative environment, and the opportunity to work on products that shape digital experiences globally. We're dedicated to fostering growth, innovation, and a commitment to our employees' professional and personal development. Be part of a visionary, innovation driven team shaping the next era of AI powered content management in a leading composable DXP.

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other local legally protected characteristic.

Job Details

• Role Level: Mid Level
• Work Type: Full Time
• Country: United Arab Emirates
• City: Dubai
• Company Website:
• Job Function: Sales
• Industry/Sector: Software Development and Technology, Information and Internet