Customer Success Manager (DACH)

Your mission

As Customer Success Manager for DACH, you will own the post-sales relationship with our growers in Germany, Austria, and Switzerland. You are not a support function, you are the person inside hexafarms who is directly accountable for whether our customers succeed or fail. That means driving adoption, surfacing value proactively, and making sure every grower in your portfolio is getting the most out of hexafarms’ platform.

Our model is land-and-expand. Trials become multi-site rollouts. Single modules become full-platform deployments. You are the engine that makes that expansion happen. You don’t do this by selling, but by making customers so successful that growth is the natural next step.

Your success will be measured by retention and the measurable outcomes your customers achieve on the platform.

About the role

• Own the post-sales lifecycle for a portfolio of commercial growers across DACH — onboarding, adoption, retention, and play a key role in expansion
• Build deep, trust-based relationships with key stakeholders at each account (from growers to MDs)
• Proactively monitor customer health, drive customer impact within the company, and intervene early. You don’t wait for churn signals.
• Drive platform adoption and ensure customers are actively using hexafarms’ yield forecasting, sensing, and pest & disease detection modules
• Lead regular business reviews and translate platform data into actionable insights for your customers
• Identify expansion opportunities and collaborate with the commercial team to grow accounts
• Serve as the voice of the customer internally. You should bring structured, high-quality feedback to product and engineering
• Be willing to visit customers on-site across the DACH region

Your profile

• 1–3+ years of experience in a Customer Success, Account Management, or high-touch client-facing role, ideally in B2B SaaS
• C2 German and strong English (B2–C1 minimum); Dutch is a plus (we have customers in Dutch-speaking markets and it will help you hit the ground running faster)
• Technically curious and comfortable navigating data-heavy platforms. You don’t need to be an engineer, but you need to understand what the product is doing and why it matters
• Extreme ownership mindset: you treat your customer portfolio like it’s your business
• Proactive, structured, and able to manage multiple accounts simultaneously without dropping the ball
• Comfortable with ambiguity and fast pace. We are a startup, processes are being built, and you’ll help build them
• Willing to travel within the DACH region for customer visits
• Background in agri-tech, food production, or a highly technical vertical is a plus but not required

Why us?

• Competitive salary + meaningful equity component
• A highly international team working on a global product with real-world impact
• Direct collaboration with founders and leadership. No bureaucracy, no middlemen
• Significant ownership and autonomy from day one
• Flexible working model (hybrid or remote)
• A culture with zero tolerance for politics and a very high bar for getting things done

About us

We are building the company that is building the software and the hard for the future of commercial food production. We create a peace of mind for commercial food producers by interfacing their entire operations to our ML and AI services. If you live in Europe, very likely, you've had fresh, healthy and nutritious produce raised by hexafarms OS– you just don't know.

hexafarms helps growers to get the most out of their production through yield forecasting, disease and pest detection, climate optimisation, and real-time plant analysis- all in one place. Day by day, we are bridging the gap between sensing, plant biology, and real-time market needs to ensure our customers focus on what is really important, and keep growing at their best.

Check out what is like to work at hexafarms here.