Customer Success Manager (ES)

Your mission

As Customer Success Manager for Iberia, you will own the post-sales relationship with our growers across Spain, Portugal, and LatAm. You are the person inside hexafarms who is directly accountable for whether our customers succeed. This means you will be driving adoption, unlocking value, and ensuring every grower in your portfolio is operating at their best on the platform.

Iberia is one of Europe’s most important commercial growing regions. The customers you manage will be sophisticated, high-volume producers with real operational complexity. Your job is to understand their world deeply, translate hexafarms’ capabilities into tangible outcomes, and build the kind of relationships that turn a trial into a long-term, expanding partnership.

Your success will be measured by ARR-based retention and the measurable outcomes your customers achieve on the platform.

About the role

• Own the post-sales lifecycle for a portfolio of commercial growers across Spain, Portugal, and LatAm. Owning onboarding, adoption, retention and play a key role in expansion
• Build deep, trust-based relationships with key stakeholders at each account (from operations managers/agronomists to C-suite)
• Proactively monitor customer health, drive customer impact within the company, and intervene early. You don’t wait for churn signals.
• Drive platform adoption across hexafarms’ core modules: yield forecasting, sensing, and disease & pest detection modules
• Lead regular business reviews and translate platform data into clear, actionable insights for your customers
• Identify expansion opportunities and collaborate with the commercial team to grow accounts
• Serve as the structured voice of the customer internally. You should bring high-quality feedback to product and engineering
• Be willing to visit customers on-site across Spain and Portugal (20-30% of the time)

Your profile

• 3 years of experience in a Customer Success, Account Management, or high-touch client-facing role, ideally in B2B SaaS
• C2 Spanish and strong English (B2–C1 minimum); Portuguese is a plus
• Technically curious and comfortable navigating data-heavy platforms. You don’t need to be an engineer, but you need to understand what the product is doing and why it matters
• Extreme ownership mindset: you treat your customer portfolio like it’s your business
• Proactive, structured, and able to manage multiple accounts simultaneously without dropping the ball
• Comfortable with ambiguity and fast pace. We are a startup; this means processes are being built, and you’ll help building them
• Be based in Spain and willing to travel within the Iberian Peninsula for customer visits
• Background in agri-tech, food production, or a highly technical vertical is a plus but not required

Why us?

• Competitive salary + meaningful equity component
• A highly international team working on a global product with real-world impact
• Direct collaboration with founders and leadership. No bureaucracy, no middlemen
• Significant ownership and autonomy from day one
• Flexible working model (hybrid or remote)
• A culture with zero tolerance for politics and a very high bar for getting things done

About us

We are building the company that is building the software and the hard for the future of commercial food production. We create a peace of mind for commercial food producers by interfacing their entire operations to our ML and AI services. If you live in Europe, very likely, you've had fresh, healthy and nutritious produce raised by hexafarms OS– you just don't know.

hexafarms helps growers to get the most out of their production through yield forecasting, disease and pest detection, climate optimisation, and real-time plant analysis- all in one place. Day by day, we are bridging the gap between sensing, plant biology, and real-time market needs to ensure our customers focus on what is really important, and keep growing at their best.

Check out what is like to work at hexafarms here.