Customer Success Manager - GCP

Overview

A leading Saudi-based digital transformation and cloud solutions provider. The company enables organizations to accelerate their digital journey by leveraging advanced data, AI, and cloud technologies to drive innovation and efficiency.

Responsibilities

• Partner with assigned customers to understand their unique business needs and challenges.
• Develop and execute tailored success plans that drive the adoption, usage, and ROI of Google Cloud solutions.
• Proactively identify opportunities to expand customer use of Google Cloud and recommend relevant solutions.
• Monitor key performance indicators (KPIs) and track customer progress towards their goals.
• Build strong relationships with customers, acting as a trusted advisor and advocate.
• Collaborate with internal teams (Sales, Technical, Engineering) to ensure seamless customer experience.
• Identify and address customer challenges and roadblocks, providing timely and effective solutions.
• Proactively engage with customers, gather feedback, and make recommendations for product improvement.
• Stay up-to-date on the latest Google Cloud technologies and solutions.

Qualifications

• Proven experience in a customer-facing role, ideally within the technology industry.
• Strong understanding of cloud computing concepts and the value proposition of Google Cloud.
• Excellent communication, presentation, and interpersonal skills.
• Ability to build trust and rapport with customers at all levels.
• Highly motivated, results-oriented, and a team player.
• Data-driven with a strong analytical mind.
• Ability to work independently and manage multiple priorities effectively.
• Passionate about learning and staying ahead of the curve in the cloud space.