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Customer Success Manager - GCP

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Overview

A leading Saudi-based digital transformation and cloud solutions provider. The company enables organizations to accelerate their digital journey by leveraging advanced data, AI, and cloud technologies to drive innovation and efficiency.

Responsibilities
  • Partner with assigned customers to understand their unique business needs and challenges.
  • Develop and execute tailored success plans that drive the adoption, usage, and ROI of Google Cloud solutions.
  • Proactively identify opportunities to expand customer use of Google Cloud and recommend relevant solutions.
  • Monitor key performance indicators (KPIs) and track customer progress towards their goals.
  • Build strong relationships with customers, acting as a trusted advisor and advocate.
  • Collaborate with internal teams (Sales, Technical, Engineering) to ensure seamless customer experience.
  • Identify and address customer challenges and roadblocks, providing timely and effective solutions.
  • Proactively engage with customers, gather feedback, and make recommendations for product improvement.
  • Stay up-to-date on the latest Google Cloud technologies and solutions.
Qualifications
  • Proven experience in a customer-facing role, ideally within the technology industry.
  • Strong understanding of cloud computing concepts and the value proposition of Google Cloud.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to build trust and rapport with customers at all levels.
  • Highly motivated, results-oriented, and a team player.
  • Data-driven with a strong analytical mind.
  • Ability to work independently and manage multiple priorities effectively.
  • Passionate about learning and staying ahead of the curve in the cloud space.

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