Customer Success Manager - Operations, KitchenPark - Emirati National

Customer Success Manager - Operations (Emirati National)

KitchenPark helps restaurateurs around the world succeed in online food delivery. Our goal is to make food more affordable, higher quality, and convenient for everyone.

We transform underutilized properties into smart kitchens so they can better serve restaurateurs, customers, and neighborhoods. Every new facility creates jobs and delivers a wide range of cuisines at an affordable price.

What You'll Do

• Drive engagement for 50+ delivery only operators across UAE, serving as a strategic advisor and ensuring their happiness, profitability, growth, and retention.
• Identify opportunities for customer growth and expansion within and outside our infrastructure, leveraging up to date industry knowledge.
• Develop and maintain tools, reports, and datasets that are shared with customers and contribute to the growth of their businesses.
• Develop and maintain operational tools, reports, and datasets that improve the internal team's efficiency and productivity.
• Collaborate closely with internal teams to communicate the health of the customers' portfolio, enabling the business to make more informed decisions.

What We're Looking For

• 3 5 years of Customer Success experience.
• Must be a UAE national (Emirati).
• Industry experience in the FoodTech market is a plus.
• Track record of developing revenue driven strategies that enhance customer retention while driving overall business growth.
• Resilient, thrives in a dynamic environment.
• Fluent in Arabic and English.
• Strong relationship building skills.
• Customer obsession and dedication to go above and beyond to ensure client satisfaction.
• Data driven problem solving skills.
• Analytical excellence, keen eye for detail, and ability to turn data into actionable insights. Organized (Prince2 or PMP qualifications desirable).

Why Join Us

• Demand for online food delivery is growing fast. In the last 5 years, the overall market expanded 10x from $10B to $100B and could reach $500B $1T by 2030.
• You'll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: support and guidance from experienced colleagues and managers to learn, grow, and achieve your goals.

Additional Information

This role is based in our Dubai Internet City office location. All office based teams work onsite, five days a week.