Customer Success Representative

Job Description

We are looking for highly organized and detail-oriented Customer Success Representatives to help with the operations of our property management company. The ideal candidate will have experience with property management software, excellent communication skills, and the ability to work independently and as part of a team.

Note: This is a remote position and candidates will be working in the US business hours (EST)

Responsibilities

• Creating, coordinating and overseeing all maintenance requests for assigned properties.
• Ensuring timely completion of maintenance requests and urgent work orders while highlighting and tackling preventative maintenance measures.

• Following up regularly with vendors to ensure timely repairs and ensuring work is completed within the company standards and budget.

• Providing timelines, estimates and executing and overseeing rehabs or remodeling projects.

• Maintaining records of income, expenses, signed leases, complaints, maintenance, etc. Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs to speed up the leasing process.

• Terminating leases and initiating eviction proceedings while maintaining court attendance in relevant cases.

• Collecting rent, dealing with late payments, city violations, delinquencies, paying bills and handling operating expenses

• Attending to owners meetings, queries and providing updates on all matters regarding assigned properties

• Building professional relationships with owners to increase owner satisfaction and establishing brand loyalty.

• Provide exceptional customer service and updates to tenants, team members and management relating to all aspects of the property

Requirements

• Basic understanding and knowledge of construction rules and regulations.
• Excellent verbal and written communication skills

• Excellent interpersonal and conflict resolution skills

• Negotiating and Listening skills

• Exceptional ability to plan, organize, prioritize, and manage timelines appropriately
• Outstanding time management and problem solving skills

• Strong familiarity and working knowledge of affordable housing laws and anti-discrimination legislation

• Understanding property management and its financial aspect

• Competence with MS Office Suite and Property Management software and tools especially AppFolio and LeadSimple.

• Strong decision making skills and sound judgment

• Team player and ability to take on new initiatives

What we offer

• Lucrative performance based Incentives and Bonuses

• PTO as per company policy

• Parental Leave

• Comprehensive training will be provided to ensure you are fully equipped for your role.
• Ongoing learning and support to help you succeed in your position.

• Multiple opportunities for career growth and internal advancement.

• Access to mentorship, upskilling resources, and cross-functional learning.