Customer Success Specialist

About the Role

We are looking for Customer Service Specialists with excellent spoken and written communication skills to manage customer interactions across multiple channels. The ideal candidate is proactive, empathetic, and solution-driven, ensuring every customer has a positive experience with our brand.

Key Responsibilities

• Handle customer queries, complaints, and requests via email, phone, chat, and social media.
• Provide accurate information regarding orders, refunds, exchanges, product details, and stock availability.
• Resolve issues promptly while maintaining a polite and professional tone.
• Collaborate with the operations, logistics, and product teams to ensure smooth resolution of customer concerns.
• Identify trends in customer feedback and suggest improvements to enhance overall service quality.
• Maintain SLA (Service Level Agreement) timelines and ensure customer satisfaction scores remain high.

Requirements

• Minimum 2 years of experience in customer service, preferably in D2C, retail, or e-commerce industries.
• Excellent spoken and written English communication skills.
• Strong problem-solving and conflict-resolution skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong attention to detail and a customer-first attitude.

Job Type: Full-time

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Are you willing to work 6 days (Monday to Saturday)?
• Current CTC? (Mandatory)
• How soon can you join?

Work Location: In person