Customer Success Specialist

NIGHT SHIFT 5pm-2am
We’re looking for a proactive, empathetic, and results-driven Customer Success Specialist to join our growing team. The ideal candidate will serve as the primary point of contact for our clients — ensuring they are supported, informed, and achieving success with our products and services.

Key Responsibilities:

• Build and maintain strong relationships with clients, acting as their trusted advisor.
• Guide new customers through onboarding and training processes.
• Monitor customer satisfaction and take proactive measures to improve retention.
• Collaborate with internal teams (Sales, Product, Operations) to resolve issues efficiently.
• Identify opportunities for upselling or cross-selling based on customer needs.
• Track customer interactions and maintain detailed CRM documentation.
• Provide timely updates, insights, and reports to management on client health and engagement.

Requirements:

• Bachelor’s degree in Business, Marketing, or related field.
• 1–3 years of experience in Customer Success, Account Management, or Client Relations.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Ability to multitask and thrive in a fast-paced environment.

Job Type: Full-time

Pay: Rs90,000.00 - Rs120,000.00 per month

Application Question(s):

• This is a night on-site shift, 5pm-2am. Are you willing to working during these hours?

Work Location: In person