Customer Success Specialist

Job description:

Job Position: Customer Success Manager

Department: Operations

Location: SALT Pakistan

Employment Type: Full-Time

Job Summary

SALT Pakistan is looking for a proactive and customer-focused Customer Success Manager to ensure exceptional customer experiences across all service channels. The ideal candidate will be responsible for handling customer complaints and feedback, managing relationships with delivery platforms such as Blink and Foodpanda, and coordinating events and catering inquiries.

This position is suitable for Fresh Graduates with strong communication skills, while candidates with 1–2 years of relevant experience will be preferred.

Key Responsibilities

• Handle customer complaints, concerns, and feedback professionally and ensure timely resolution.
• Monitor customer satisfaction and maintain a high standard of guest experience.
• Manage and respond to customer reviews received through social media, delivery platforms, and other channels.
• Coordinate with restaurant operations teams to resolve customer issues effectively.
• Manage relationships and daily coordination with delivery partners including Blink and Foodpanda.
• Monitor delivery platform performance, customer ratings, and service quality.
• Handle event and catering inquiries from initial contact to successful execution.
• Coordinate with operations and kitchen teams for catering orders and special events.
• Maintain records of customer complaints, resolutions, and service performance.
• Prepare regular reports on customer feedback, complaints, and improvement opportunities.
• Identify trends and recommend solutions to improve customer experience.
• Support marketing and operational teams during promotional campaigns and events.

Requirements

• Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field.
• Fresh Graduates are encouraged to apply.
• 1–2 years of experience in customer service, hospitality, restaurant operations, or customer relations will be preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Proficiency in Microsoft Office and Google Workspace.

Skills Required

• Customer Service
• Complaint Handling & Resolution
• Communication Skills
• Relationship Management
• Event Coordination
• Catering Management
• Foodpanda & Blink Coordination
• Problem Solving
• Reporting & Documentation
• Time Management
• Team Collaboration

Work Location: In person

Pay: Rs50,000.00 - Rs80,000.00 per month

Work Location: In person