Client Success Specialist

Key Responsibilities

· Support daily communication with clients professionally

· Understand client requirements and coordinate with internal teams

· Assist with client onboarding and training sessions

· Track client feedback, satisfaction, and engagement metrics

· Maintain accurate records in CRM systems

· Coordinate with departments to resolve client concerns

Requirements

· Bachelor’s degree in Business, Marketing, Communications, or a related field

· Fresh graduates and candidates with up to 1 year of experience are encouraged to apply

· Excellent verbal and written English communication skills

· Basic knowledge of CRM tools such as Salesforce or HubSpot is a plus

· Positive attitude, willingness to learn, and strong interpersonal skills

· Female candidates are encouraged to apply

Benefits & Perks

· Competitive salary package

· Structured career growth opportunities

· Supportive work environment

· Exposure to international projects and industry practices

Shift Timings

· US Shift: 6:00 PM – 3:00 AM

Transportation/Daily pick and drop will be provided to the females by the company end.

Pay: Rs100,000.00 - Rs150,000.00 per month

Application Question(s):

• The timings for this position are a permanent night shift (US Shift) from 6:00 PM to 3:00 AM. Are you completely comfortable and available to work these exact hours daily?
• How many years of professional experience do you have in Customer Support, Client Coordination, or Account Management?
• What is your level of familiarity with CRM platforms like HubSpot or Salesforce?
• What is your current salary?
• What is your expected salary?
• Your notice period?

Experience:

• Customer Success: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Rawalpindi (Preferred)

Work Location: In person