Customer Success & Training Specialist (School Management Systems)

Job Title: Customer Success & Training Specialist (School Management Systems)

We are hiring a professional with a strong background in the education sector and hands-on experience with School Management Systems (LMS / SIS / ERP for schools), combined with solid knowledge of marketing and sales strategies.

Key Responsibilities:

• Conduct professional product demos for schools and decision-makers
• Train school staff (teachers, supervisors, administrators) on system usage
• Follow up with potential clients and maintain continuous communication
• Handle client inquiries and provide support
• Support and close deals when required
• Review system performance from a user perspective and provide feedback for improvement
• Evaluate usability, workflow efficiency, and overall system quality
• Apply effective marketing and sales approaches to convert leads into clients

System Development & Improvement:

• Review current systems and software performance continuously
• Identify gaps, issues, and opportunities for improvement
• Suggest new features and enhancements based on user needs
• Research innovative ideas to develop the system
• Coordinate with developers and follow up on implementation
• Ensure improvements are aligned with business goals and user experience

Requirements:

• Previous experience working in schools or educational institutions
• Hands-on experience using School Management Systems (LMS / SIS / ERP)
• Ability to evaluate system quality and suggest improvements
• Proven understanding of marketing and sales strategies
• Strong communication, presentation, and persuasion skills
• Ability to explain systems in a simple and clear way
• Analytical thinking and problem-solving skills
• Professional appearance and commitment
• Ability to work remotely

Preferred:

• Experience in educational sector.
• Experience in training skills and conducting workshops, conferences, etc.
• Experience in client handling and closing deals, and marketing strategies.

Compensation:

• Fixed monthly salary 10000 Egyptian Pound.
• Performance-based bonus on closed deals

If you meet the above requirements, please send your CV along with a short introduction explaining your experience with school systems, marketing/sales, .

Smart Steps Systems

Pay: E£10,000.00 per month

Work Location: Remote