Customer Support Advisor

We are now looking for a Customer Support Advisor to join our dynamic team and ensure our customers receive timely, accurate, and professional service.

Key Responsibilities

• Communicate effectively with customers via phone and messaging platforms
• Handle inquiries, complaints, and product information requests in a professional manner
• Coordinate with the sales, warehouse, and logistics teams to ensure smooth order fulfillment
• Maintain accurate records of client interactions and transactions
• Build and maintain positive relationships with clients to encourage repeat business
• Identify opportunities to improve customer satisfaction and efficiency

Requirements

• Minimum [Diploma / Bachelor’s degree] in Business, Marketing, or a related field preferred
• Previous experience in customer service or sales support, ideally within the garment, textile, or wholesale industry
• Excellent communication and interpersonal skills
• Strong organizational abilities and attention to detail
• Proficiency in MS Office (Excel, Word) and basic knowledge of ERP or inventory systems
• Positive attitude, patience, and a customer-first mindset

What We Offer

• Competitive salary and performance-based incentives
• Supportive and friendly work environment
• Opportunities for career growth in a fast-paced wholesale business

Job Type: Full-time

Work Location: In person