Customer Support Agent

About Us

Comfortside LLC, headquartered in Miami, Florida, is the exclusive master distributor of Cooper&Hunter in the USA and Canada. For over 30 years, Cooper&Hunter has provided a full range of high-quality HVAC products to distributors in more than 50 countries. As we continue to grow, we are looking for talented professionals to join our team.

Position Overview

We are seeking a bilingual HVAC Customer Support Agent with hands-on industry experience. This role is ideal for someone who understands HVAC systems and enjoys helping customers troubleshoot, solve problems, and deliver excellent service.

Key Responsibilities

• Handle inbound calls and provide customer support
• Assist with warranty registration, replacement parts, and equipment orders
• Coordinate shipments of parts, accessories, and equipment
• Maintain accurate records of all technical support interactions

Required Qualifications

• HVAC experience is required (technical, field, or support background)
• Strong understanding of HVAC systems, diagnostics, and troubleshooting
• Bilingual: English and Spanish (required)
• Excellent communication skills (phone, email, and in-person)
• Strong problem-solving skills and attention to detail
• Ability to multitask in a fast-paced environment
• Authorized to work in the U.S.

Preferred Qualifications

• Experience with ductless systems
• Experience in customer service roles within HVAC

What We Offer

• Competitive salary (based on experience)
• Health insurance contribution
• Paid time off and company holidays
• Hands-on training with industry-leading products
• Supportive and team-oriented work environment

Schedule

Full-time | Monday – Friday

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Work Location: In person