Customer Support Agent (Kurdish/English)

About the Project
Assistento is a private lessons provider that promotes individuality in learning. We believe every student is unique, so our tutoring is tailored to each person’s pace, abilities, and needs. Our goal is to support students in achieving lasting success through personalized methods, addressing specific challenges, and enhancing language skills.

Job Description
We are looking for a motivated Customer Support Agent who will provide exceptional service to Kurdish-speaking parents and students. In this role, you will:

• Provide voice and digital support in Kurdish and English.
• Handle complaints, appointment rescheduling, and general inquiries.
• Conduct warm lead follow-ups in the Kurdish market segment.
• Maintain accurate CRM records and ensure smooth communication.
• Work fully remotely, with flexibility across digital channels.

Candidate Requirements

• Languages: Kurdish (C1) and English (B2).
• 1–2 years of experience in customer service and/or B2C sales.
• Strong empathy, patience, and communication skills.
• Familiarity with WhatsApp and email support processes.

Why Join Us?

• Be part of an international, multilingual team.
• Work in a fully remote environment.
• Contribute to a mission-driven project that helps students grow and succeed.

Job Types: Full-time, Permanent

Pay: 3,500.00TRY - 4,500.00TRY per month

Application Question(s):

• How would you assess your fluency in both spoken and written English?
• How would you assess your fluency in both spoken and written Kurdish?
• This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?
• Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?