Customer Support Agent (Technical)

About Us :

Bredwares Technologies is a software development and e-commerce company specializing in

e-commerce development and SaaS products. With over five years of experience, three of which were in

stealth mode, we are now expanding our market presence and driving innovation. At Bredwares, we

believe in hiring top talent and nurturing them into future industry leaders, providing a dynamic and

growth-focused work environment.

Job Description:

We are seeking a Technical Customer Support Specialist with native-level English proficiency to provide

outstanding technical assistance to our customers. You will be responsible for troubleshooting issues,

guiding users, and ensuring a seamless customer experience with our e-commerce and SaaS products.

Key Responsibilities :

• Provide expert-level technical support via phone, email, and live chat.

• Troubleshoot and resolve e-commerce-related technical issues while ensuring an excellent

customer experience.

• Document inquiries and solutions accurately in the CRM system (HubSpot experience is a plus).

• Work closely with engineering and product teams to escalate and resolve complex issues.

• Guide customers through product installation, setup, and troubleshooting.

• Stay up to date with the latest SaaS and e-commerce product features.

• Communicate technical concepts to non-technical users in a clear, simple way.

• Provide valuable feedback to the product development team based on customer insights.

• Maintain high levels of customer satisfaction through proactive engagement.

Requirements :

• Native-level English proficiency (written and verbal).

• 1 to 2 years of proven experience in technical customer support or a similar role.

• Strong problem-solving and troubleshooting skills.

• Ability to explain technical concepts to non-technical users.

• Excellent written and verbal communication skills.

• Ability to work independently in a fast-paced environment.

• Strong attention to detail and organizational skills.

• Experience with HubSpot is a plus

What's in it for YOU?

• Competitive salary based on experience.

• EOBI.

• Growth opportunities in a dynamic and rapidly evolving company.

• A collaborative and innovative work environment where your input matters.

• Paid time off to maintain a healthy work-life balance.

Work Schedule and Location:

Shift Timings: 7:00 PM - 4:00 AM (Monday - Friday + alternate Saturdays)

Location: CBT Towers, Executive Block, Gulberg Greens, Islamabad