Customer Support Analyst

Position: Customer Support Role (Data/Reporting)

Location: Madison, WI / 90% - 100 % Remote

Duration: 6+ months - likely will be extended for 2 Years

REQUIRED SKILLS:

• 1–2 years’ experience serving as a customer service contact on data reporting. Ideally, history working as a data reporting contact for schools and districts in Wisconsin.
• 1–2 years’ experience creating, overseeing, and monitoring requests, incidents, and problem resolution using user support “ticketing” software.

NICE TO HAVE SKILLS:

• 1–2 years’ experience working with school districts to help them understand how to use WISEdata and WISEdash for data reviews.
• Understanding of application programming interface (API) technologies.
• Knowledge of data warehousing and reporting.
• Assist WISEdata product owner in identifying state reporting process improvements through business process analysis.
• Provide on-site or virtual training when appropriate.
• Knowledge of student information system (SIS) software used within Wisconsin.
• Knowledge of DPI applications including WISEdata Portal, WISEid, WISEdash, and Ed-Fi Credential Application.

Pay: $23.33 - $25.00 per hour

Work Location: In person