Customer Support Associate

Client Communication & Order Management

• Serve as the primary point of contact for clients, managing both new and existing order inquiries and providing proactive after-sales support.
• Follow up on order requests, confirm dispatch dates, and clearly communicate delivery timelines to customers.
• Process orders accurately, ensure order integrity, and monitor delivery schedules to ensure seamless fulfillment.
• Keep clients updated with real-time order status and handle any follow-up communications promptly to maintain transparency and trust.

Sales Team Support & Administration

• Provide comprehensive administrative support to the sales team by preparing and managing quotations, proposals, and sales documentation.
• Maintain and update Daily Sales Reports (DSR) and MIS (Management Information System) reports to support data-driven decision-making.
• Track and follow up on pending and ongoing client payments to optimize revenue flow and ensure timely collections.
• Liaise with the factory or logistics team to coordinate dispatch schedules, ensuring efficient execution and timely delivery.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month