Customer Support Associate

Key Responsibilities:

• Handle customer queries and concerns through WhatsApp, email, and phone calls.
• Manage and resolve replacement, refund, and product-related complaints efficiently.
• Maintain accurate records of all customer complaints, queries, and resolutions in a systematic manner.
• Generate and manage courier/shipping labels for customer orders and returns.
• Coordinate and assist during store visits or customer support at the physical store when required.
• Work closely with logistics and operations teams to ensure timely updates and customer satisfaction.

Requirements:

• Bachelor’s degree or equivalent.
• 1–3 years of experience in customer service or a related role (e-commerce experience preferred).
• Excellent communication skills in English and [regional language, if applicable].
• Basic computer knowledge and familiarity with Excel, email, and CRM tools.
• Strong problem-solving and multitasking abilities.
• Customer-first attitude with attention to detail.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person