Customer Support Associate

Key Responsibilities:

• Handle customer queries via calls, emails, and chat in a professional and timely manner.
• Assist customers with order tracking, returns, refunds, and product information.
• Coordinate with the warehouse, logistics, and sales team for issue resolution.
• Maintain accurate records of customer interactions in CRM tools or Excel sheets.
• Identify and escalate unresolved issues to senior team members.
• Ensure customer satisfaction and follow up on open issues until resolved.

Required Skills & Qualifications:

• Excellent communication skills in English and Hindi (verbal & written).
• Basic knowledge of MS Excel, Email handling, and Google Sheets.
• Prior experience in E-commerce / Online Customer Support is a plus.
• Ability to handle multiple queries and remain calm.
• Good problem-solving and interpersonal skills.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Paid time off
• Provident Fund

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer support: 1 year (Required)

Work Location: In person