Customer Support Associate

Key Responsibilities

• Handle customer queries and complaints received through Amazon and our own e-commerce website
• Handling product related queries and provide resolution for the same (we will provide the technical training about the product to the candidate)
• Respond promptly to buyer-seller messages, emails, and support tickets with professionalism and accuracy.
• Coordinate with logistics partners for order delivery, returns, and reverse pickups.
• Ensure high customer satisfaction and trust from customers.
• Work on sales leads which are provided and talk to the customer to close the sales

Good to Have

• Experience in handling e-commerce escalations and supports.
• Good communication skills in English and Hindi
• Basic knowledge about Excel for data tracking and reporting

Job Types: Full-time, Permanent

Pay: ₹275,000.00 - ₹300,000.00 per year

Work Location: In person

Speak with the employer
+91 9372780824