Customer Support Associate

Key Responsibilities:
- Collaborate closely with technical teams to ensure consistent, high-quality client support.
- Monitor and manage Zendesk support queues, respond to tickets, and follow up on pending issues.
- Provide prompt, detailed, and solution-oriented support to customers using our software product.
- Maintain a positive, empathetic, and professional attitude at all times.
- Conduct client onboarding sessions and product training post-sales.
- Develop and update knowledge base articles for newly introduced features and functionalities.
- Handle inbound support calls and accurately document issues for escalation to technical teams.
- Identify recurring issues, communicate trends to leadership, and proactively suggest improvements to enhance customer experience.

Requirements:
- Bachelor’s degree (preferred).
- 1–3 years of experience in customer support / SaaS support / technical support.
- Excellent English communication skills (spoken & written).
- Comfortable working night shifts (US time zones).
- Strong problem-solving and documentation skills.
- Ability to work onsite.

Job Type: Full-time

Pay: Rs70,000.00 - Rs150,000.00 per month

Application Question(s):

• Are you willing to work for a night shift i.e. 7PM - 4AM?

Location:

• Karachi (Required)

Work Location: In person