Customer Support Consultant – Tier 1 - Ankara

3Shape creates 3D Scanning & CAD/CAM software solutions and award-winning technology that enables dental professionals to treat more people, more effectively and with improved patient care. A privately owned company, 3Shape whose company headquarters are based in Copenhagen, Denmark has now over 2000 employees worldwide, with offices and service centres in the Americas, Asia and Europe, serving customers in more than 100 countries. 3Shape has the ambition to offer our customers and end users a great full customer experience.

We are looking for a Customer Support Consultant located in Ankara/ Turkiye to provide first rate service for our customers.

Areas of responsibilities:

• Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events
• Managing support cases. Collect all relevant information from customers, according to company`s procedures and record this using company`s CRM
• Interact with other departments and escalate customers feedback further

You should possess the following competencies:

• Customer oriented approach
• At least one year experience at a technical support call center operating at preferably dentistry or medical field
• Strong verbal and written communication skills in English (Upper Intermediate level or higher), with the ability to convey information clearly and professionally to customers
• Problem solving and logical thinking skills
• Result oriented and stress resistant
• Analytical, multitasking, and empathetic skills
• Aspiration to self-development and eager to learn

We offer:

• Participation in producing market-leading technology products for customers around the world
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• Opportunity to become a part of the success that 3Shape has created over the past 20 years

We will be glad to welcome you in our team!

You can follow us on social media: https://www.facebook.com/3Shape/ https://www.instagram.com/3shape_turkiye/ https://www.youtube.com/user/3shape

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.

About us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.