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Customer Support Coordinator
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Scheduling Coordinator – Customer Service Focused | Full-Time, In-Office
Schedule: Monday–Friday, 6:00 AM – 2:00 PM
Location: KRE Security, LLC – 16600 Pottsville Pike, Hamburg, PA 19526
Schedule: Monday–Friday, 6:00 AM – 2:00 PM
Location: KRE Security, LLC – 16600 Pottsville Pike, Hamburg, PA 19526
KRE Security, LLC is seeking a friendly, dependable, and customer service-oriented Scheduling Coordinator to join our administrative team in Hamburg, PA. This full-time, in-office role is perfect for someone who enjoys helping people, solving problems, and keeping operations running smoothly in a fast-paced environment.
As a Scheduling Coordinator, you’ll be one of the main points of contact for our employees and supervisors, helping ensure shifts are covered, questions are answered, and scheduling needs are handled professionally and efficiently. If you’re someone who communicates well under pressure, stays organized, and enjoys supporting a team, we’d love to hear from you.
What You’ll Do
Communicate professionally and courteously with employees, supervisors, and management throughout the day- Create, manage, and adjust employee schedules across multiple client locations
Respond quickly and calmly to call-offs, shift changes, and urgent staffing needs
Help employees find coverage and resolve scheduling conflicts with a customer service mindset
Maintain accurate scheduling records using company software and databases
Use Microsoft 365, Outlook, and Google Workspace to manage daily communication and scheduling tasks
Work closely with management and Recruiting to support staffing and operational needs
Handle sensitive employee information with professionalism and confidentiality
What We’re Looking For
A positive attitude and strong customer service and communication skills- Ability to stay calm, professional, and solution-focused in a fast-paced environment
Strong organizational skills and attention to detail
Dependable, punctual, and team-oriented work ethic
Comfortable multitasking and handling frequent phone calls, emails, and schedule updates
Experience in scheduling, dispatching, customer service, call center, administrative support, or workforce coordination preferred
Proficiency with Microsoft 365, Google applications, and Outlook
Ability to work on-site in our Hamburg, PA office
Compensation & Benefits
- Starting Pay: $20.00 per hour
- Pay Increases: Raises at 6 months and 1 year, plus a 3% annual increase thereafter
- Paid Time Off: 1 week of PTO after a 60-day probationary period
- Benefits: Medical, dental, and vision coverage available after the probationary period
About KRE Security, LLC
KRE Security, LLC is a trusted provider of professional security and public safety services throughout Pennsylvania. Our team is built on professionalism, reliability, and strong communication, and our Scheduling Coordinators play a vital role in supporting both our employees and daily operations.
We offer a supportive, team-oriented workplace with consistent scheduling and opportunities for long-term growth. The work you do here truly makes a difference every day.
If you enjoy helping people, solving problems, and working as part of a strong team, apply today and grow your career with KRE Security, LLC.
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