Customer Support Coordinator - Night Shift

Ibex , representing one of its global clients, is looking for a dedicated and detail-oriented Customer Support Coordinator to join our team. This is a full-time, onsite night-shift role . The ideal candidate will deliver exceptional customer service, manage member onboarding, and ensure a smooth experience throughout the customer lifecycle. This position requires strong communication skills, a customer-centric approach, and the ability to collaborate effectively in a fast-paced environment.

Key Responsibilities

• Deliver a high standard of customer service by managing inbound calls, addressing inquiries, and resolving concerns with professionalism and empathy.
• Guide new members through the onboarding process, ensuring they are well-informed about their benefits and entitlements.
• Build and maintain positive member relationships through proactive communication, regular follow-ups, and personalized support.
• Support member retention by addressing queries, resolving issues, and identifying opportunities for service improvement.
• Assist with membership account updates, billing inquiries, and other administrative tasks as required.
• Collaborate cross-functionally with internal departments to optimize the member experience and streamline processes.
• Accurately document all member interactions and updates in company systems to maintain alignment and transparency.
• Coordinate with field teams to support scheduling, service activities, and operational efficiency.
• Perform other relevant duties, demonstrating strong verbal and written communication skills across multiple channels.

Qualifications & Requirements

• Minimum Higher Secondary Education / HSSC (bachelor’s degree preferred).
• 1+ year of experience in customer service, client relations, or sales.
• Willingness and ability to work in a night shift (onsite) .
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities with keen attention to detail.
• Proactive, adaptable, and collaborative team player.
• Comfortable managing high call volumes while maintaining a customer-first approach.
• Demonstrated ability to prioritize and meet deadlines in a dynamic work environment.