Customer Support Engineer

Opportunities Details:

• Profile: Customer Support Engineer
• Experience: 0-2 Years
• Office Hours: 9 Hours
• Office Timings: 09:30 AM - 06:30 PM and 06:30 PM - 03:30 AM
• Work Mode: Hybrid
• Office Shift: Morning Shift - WFO and Night Shift - WFH
• Working Days: 5 Days
• Job Location: Jaipur
• Compulsory: Technical Background - BCA, MCA, B.Tech (CS), M.Tech (CS)

Roles and Responsibilities:

• Assist customers by understanding their needs and providing accurate information.
• Guide customers through step-by-step solutions to resolve their technical issues.
• Offer training and demonstrations to end-users on product functionality and best practices.
• Work with development, quality assurance, and IT teams to resolve complex issues.
• Provide regular reports on recurring issues, response times, and customer satisfaction metrics.

Shift Details:

• Employees in this role will follow an alternate shift schedule. They'll be given 2 weeks off at any time, and during the day shift, they'll work from the office. In the evening shift, they'll work from home.

Requirements for the profile:

• Candidates must demonstrate fluency in English communication.
• Candidates should only appear for an interview if they are genuinely interested in advancing their careers in the fields of Business Development Executive (BDE) or Customer Support.

Job Type: Full-time

Pay: ₹10,000.00 - ₹30,000.00 per month

Application Question(s):

• Are you from a technical background?
• What is your expected CTC?
• What is your hometown location?
• What is your current CTC?
• What is your total experience in Customer Support?

Work Location: In person