IT Support Engineer

Job Summary

We are looking for an IT Support Engineer to manage and support Office 365, networks, firewalls, and system infrastructure . The role involves providing end-user support, maintaining IT systems, and ensuring security and availability across the organization.

Key Responsibilities

• Manage and support Office 365 services (Exchange, Teams, OneDrive, SharePoint).
• Provide day-to-day desktop, laptop, and server support (Windows & AD).
• Configure and troubleshoot network devices, VPNs, and firewalls .
• Ensure IT security, backups, and patch management .
• Respond to user issues and maintain IT documentation.

Requirements

• 3+ years’ experience in IT support (Office 365, system & network administration).
• Knowledge of Active Directory, DNS, DHCP, TCP/IP .
• Hands-on experience with firewalls (Fortinet, Sophos, Cisco, etc.) .
• Strong troubleshooting and communication skills.
• Certifications like Microsoft 365, CCNA, CompTIA, Fortinet NSE are a plus.

Key Skills

• Office 365 administration
• Windows & server support
• Network & firewall management
• IT security best practices