IT Support Engineer

Job Summary

We are seeking a skilled and customer-focused IT Support Technician to provide high-quality technical support to onsite personnel. In this role, you will be responsible for resolving software and hardware issues, managing end-user equipment, and ensuring smooth IT operations with minimal supervision. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment where excellent customer service is a top priority.

Key Responsibilities

• Deliver comprehensive technical support to onsite staff, customers, and service providers.
• Handle end-user onboarding and offboarding, including device assignment, setup, and retrieval.
• Perform imaging, installation, and configuration of laptops, desktops, and peripherals (docking stations, monitors, printers, etc.).
• Execute IMAC tasks (install, move, add, change), including hardware upgrades, replacements, and data migration.
• Troubleshoot and resolve software and hardware issues; replicate incidents where necessary.
• Maintain accurate records in the incident management system and ensure SLA compliance.
• Monitor, escalate, and follow up on tickets to ensure timely resolution.
• Support conference rooms, meeting room technology, and Microsoft Teams Room (MTR) devices.
• Manage provisioning and deployment of VoIP, Android, and Mac devices.
• Collaborate with infrastructure and service desk teams to resolve escalations.
• Support asset management, inventory control, and IT documentation processes.
• Provide VIP and executive-level IT support.
• Deliver Smart Hands & Feet assistance for network, server, and security teams.
• Rack, mount, and cable hardware devices in communications rooms and IT cabinets.
• Assist remote support teams by facilitating remote access and hardware troubleshooting.
• Mentor junior team members and share technical knowledge through established channels.

Required Skills & Qualifications

• Strong technical expertise in desktop support and troubleshooting.
• Proficiency in Microsoft Office 365, Windows OS, VPN clients (Citrix), and remote desktop tools (e.g., Bomgar).
• Solid understanding of networking fundamentals.
• Experience with racking, mounting, and cabling of IT hardware (network devices, servers).
• Excellent problem-solving, organizational, and time management skills.
• Strong customer service orientation with exceptional communication skills.
• Ability to document incidents, solutions, and processes clearly and accurately.
• A proactive team player who can also work independently with minimal supervision.

Job Types: Full-time, Contract
Contract length: 12 months

Application Question(s):

• Do you have valid work permit in Turkey?
• Can you join us immediately?

Language:

• Turkish (Required)
• English (Required)

Location:

• ıstanbul (Required)