Customer Support Executive

Job Title: Customer Support Executive

Location: Nazimabad, Karachi, Pakistan
Job Type: Full-Time

About Us:

Iberianz Group of Companies is a renowned parent company overseeing multiple successful enterprises. With four specialized e-commerce service-based companies and two prominent franchises of American brands, we thrive on innovation and excellence across industries.

Job Summary:

We are looking for a dedicated and detail-oriented Customer Support Executive to join our dynamic team. The ideal candidate will play a pivotal role in managing customer interactions, overseeing billing operations, and ensuring high levels of client satisfaction. If you excel in customer service, possess strong analytical skills, and are eager to work in a fast-paced environment, we encourage you to apply.

Key Responsibilities:

Customer Interaction:

• Handle inbound and outbound calls, assisting clients with inquiries, complaints, and service-related requests.
• Build and maintain strong client relationships by providing prompt and effective solutions.
• Accurately document customer interactions and keep records updated in the CRM system.

Billing and Financial Operations:

• Prepare, send, and follow up on invoices using QuickBooks.
• Reconcile payments, resolve billing discrepancies, and maintain precise financial records.
• Collaborate with the finance team to ensure smooth billing cycles and timely payment processing.
• Address invoice-related queries and provide clients with detailed charge explanations.

Administrative and Analytical Tasks:

• Generate financial reports and analyze billing trends and customer payment behaviors.
• Maintain organized records of transactions and invoices for audit purposes.
• Identify and implement process improvements to enhance operational efficiency.

Key Competencies:

• Exceptional customer service skills with a strong problem-solving mindset.
• Proficiency in financial operations, including numerical and analytical abilities.
• Ability to multitask efficiently between customer care and billing activities.
• Adaptability to learn and implement new systems and processes.

What We Offer:

• A dynamic and collaborative work environment.
• Paid leaves and opportunities for professional growth.
• Drop-off facility for female employees.

Additional Information:

• Salary: Rs. 70,000 to Rs. 85,000 per month.
• Job Timings: 06:00 PM - 03:00 AM OR 09:00 PM - 06:00 AM
• Location: On-site, Nazimabad, Karachi

Job Type: Full-time

Pay: Rs70,000.00 - Rs85,000.00 per month

Work Location: In person