Customer Support Executive

Fresh Basket Call Centre is seeking a customer-oriented and experienced Customer Support Executive to join our team. As a Customer Support Executive, you will be responsible for providing exceptional customer service to our clients and customers.

Responsibilities:

• Handling inbound and outbound customer inquiries through phone calls, emails, and chat support
• Assisting customers with placing orders, tracking shipments, and navigating our website
• Managing customer complaints and resolving customer issues in a timely and professional manner
• Providing product and service information to customers and resolving any concerns or complaints
• Managing foodpanda orders and coordinating with our logistics team for timely delivery
• Managing the company's website and updating product information as required
• Collaborating with other team members to ensure customer satisfaction and timely resolution of customer issues

Requirements:

• Prior experience in a customer service role, preferably in the food chain, ecommerce, logistics, or domestic call center industry
• Experience in inbound and outbound call handling, chat support, and email handling
• Excellent communication and interpersonal skills
• Ability to multi-task and work in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Familiarity with CRM software and ticketing systems
• Availability to work flexible hours, including weekends and holidays

We offer a competitive salary package and a friendly work environment. If you meet the above requirements and are interested in joining our team, please submit your resume and cover letter for consideration.

Age Limit: 18 or 25
Location: Badar Commercial PH#5

Job Type: Full-time

Pay: Rs30,000.00 - Rs35,000.00 per month

Application Question(s):

• How old are you?
• What was your last salary?

Experience:

• Customer Support Executive: 2 years (Preferred)
• Domestic Campaigns: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person