Customer Support Executive

Location: JLT

Reports to: Client Department Manager

About the Role:

We are looking for a tech-savvy, detail-oriented Client Support Specialist to join our Client Department. This role is key to managing and maintaining the client CRM system, ensuring accurate and up-to-date client and candidate data to support smooth operations and excellent service delivery.

You will handle client orders, coordinate client interviews, collect and verify candidate documents, and assist with candidate matching. Strong CRM management skills, proficiency in Excel, and excellent email communication are essential to thrive in this role.

Key Responsibilities:

• Manage and maintain the client CRM system, ensuring all data is accurate, complete, and up-to-date
• Coordinate client orders and support client interview scheduling and follow-ups
• Collect, verify, and organize candidate documents and records within the CRM
• Provide timely and professional email support to clients and candidates
• Assist in matching candidates to client requirements using CRM data and documentation
• Maintain detailed and accurate administrative records and reports, In CRM and Excel
• Support the client department team with general administrative tasks as needed
• Identify and suggest process improvements to enhance CRM usage and client/candidate experience

Requirements:

• Proven experience managing a client CRM system (please specify platforms you have used)
• Excellent email communication skills, professional and clear writing style
• Strong proficiency in Microsoft Excel, including data management and reporting
• Exceptional organizational skills with an eye for detail and accuracy
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Comfortable working remotely and collaborating virtually with team members
• Positive attitude, proactive problem-solving, and a client-focused mindset

If you’re an efficient, tech-savvy professional with a knack for CRM management and client support, we want to hear from you!