Customer Support Executive

Job Summary:

The Customer Support Executive is responsible for providing exceptional service to customers by handling inquiries, resolving complaints, and ensuring customer satisfaction. This role requires excellent communication skills, patience, and problem-solving ability to deliver a positive customer experience.

Key Responsibilities:

• Respond to customer queries via phone, email, chat, or in-person in a professional and timely manner.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain customer records by updating account information and service history.
• Provide accurate information about products, services, policies, and procedures.
• Escalate unresolved issues to the appropriate department or supervisor.
• Track, manage, and resolve customer service tickets or cases.
• Collect customer feedback and share insights with the management team for service improvement.
• Support sales and operations teams by ensuring smooth customer interactions.
• Meet performance targets such as response time, resolution time, and customer satisfaction scores.
• Ensure compliance with company policies and service standards.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Communication, or a related field (preferred).
• Proven experience in a customer service or client-facing role (preferred but not mandatory for freshers).
• Strong communication skills in English [and local language if applicable].
• Proficiency in MS Office and customer service software (CRM tools like Zendesk, Freshdesk, HubSpot, etc.).
• Ability to handle pressure and challenging situations calmly.
• Excellent problem-solving and conflict-resolution skills.
• Strong organizational and multitasking abilities.
• Positive attitude, patience, and empathy.

Key Competencies:

• Customer-oriented mindset
• Professionalism and accountability
• Team collaboration
• Active listening and adaptability

Job Type: Full-time

Pay: Rs50,000.00 - Rs75,000.00 per month

Work Location: In person