Customer Support Executive

Key Responsibilities:

• Handle customer queries related to:
• Order tracking
• Returns and exchanges
• Refund status
• Delivery delays or issues
• Provide accurate information on product lifecycle, availability, and policies.
• Communicate with customers via calls and emails in a professional manner.
• Maintain detailed records of customer interactions using CRM software.
• Provide support to confused or irate customers with patience and clarity.
• Ensure timely follow-ups and resolution of customer concerns.
• Coordinate with internal departments (logistics, warehouse, etc.) for quick issue resolution.
• Report recurring issues and customer feedback to management for process improvement.
• Assist in improving the overall customer experience through quality service delivery.

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person