Customer Support Executive

Company Description

Decode Age is India's first longevity-focused company, dedicated to extending healthspan through cutting-edge science, biomarker testing, and evidence-based supplements. By addressing ageing at the cellular level, Decode Age aims to revolutionize health and well-being. Join the movement and become a Longevian!

Location: Surat, Gujarat, India

Experience: 1–2 years

Salary: ₹18,000 – ₹22,000/- per month (as per experience and discussion)

Key Responsibilities:

• Handle delivery-related issues such as delays, incorrect shipments, or damaged products. Coordinate with logistics, courier partners, and warehouse teams to ensure overall post purchase process is managed well.
• Escalate recurring delivery or order issues to operations for process improvement.
• Maintain high levels of customer satisfaction through timely and empathetic support.

Qualifications & Skills:

• Bachelor’s degree in any discipline (graduates in business, supply chain, or life sciences preferred).
• Strong communication skills in English (and local languages where relevant).
• Ability to multitask and manage order tracking with attention to detail.
• Customer-first attitude with patience and problem-solving mindset.
• Familiarity with CRM systems, e-commerce and logistics is an added advantage.
• Freshers or candidates with up to 2 year of experience in customer support/logistics are welcome.
• Female Candidate Required

What We Offer:

• Exposure to the fast-growing health and wellness industry.
• Career growth opportunities into support or operations roles.
• Supportive work culture with focus on customer happiness and health outcomes.

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person