Customer Support Executive

We are seeking a Customer Support Executive who will be responsible for managing client interactions, resolving customer issues, and ensuring excellent service delivery. The ideal candidate must have strong communication skills, problem-solving abilities, and a customer-first attitude.

Key Responsibilities:

• Handle customer queries through email, chat, and phone in a professional manner.
• Maintain a positive and empathetic attitude toward customers at all times.
• Provide accurate, valid, and complete information by using the right tools and resources.
• Resolve customer complaints efficiently and follow up to ensure full satisfaction.
• Maintain customer records and update information in the system.
• Collaborate with internal teams to ensure customer issues are resolved quickly.
• Identify trends in customer feedback and report them to the management team.
• Assist in improving customer service procedures, policies, and standards.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1- 1.5 years of experience in customer support or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using CRM tools and MS Office.
• Ability to work independently and as part of a team.

Preferred Skills:

• Experience in handling international clients.
• Knowledge of email etiquette and live chat support.
• Ability to remain calm and professional under pressure.

Job Type: Full-time

Work Location: In person