Customer Support Executive

Company Overview:

Netsonic Solutions LLC is the pioneer and one of the first to introduce specialized business IT software solutions in the Middle-East market. Established in the UAE in 2003, it now has presence in 8 countries across the ME and Africa and India.

Netsonic is synonym with its products for Garage Management, Construction Equipment Management and many others. See https://netsonicsolutions.com for more

Job Description:

We are seeking a highly motivated and results-driven Customer Support Executive to provide on-time support for existing and potential customers in pipeline, via online, for businesses across Middle-East. The ideal candidate will have knowledge on business IT or Accounting principles or used ERP or similar software in the past. He/She will be a quick learner, good listener, understand the problems of customer well, ability to build strong client relationships, and excellent communication skills in English.

Key Responsibilities:

Customer support calls: Understand customer problems, work with backend team and timely response and resolution as per Service Level Agreement.

Customer communication: Use modern communication tools to communicate with customer. Write professional E-mails

Onsite support: Product demonstrations and Presentations for high-quality leads generated by sales team at locations in Dubai and Abu Dhabi.

Follow-up & Track Progress: Maintain regular contact with potential clients, addressing their queries, and following up on leads to move them through the sales funnel.

Relationship Building: Build and maintain strong relationships with customers to foster long-term business opportunities.

Qualifications & Skills:

Languages: Proficiency in both English is essential.

Communication Skills: Excellent verbal communication, presentation, and interpersonal skills.

Technical Proficiency: Working knowledge in either of ERP, Accounting, Business IT like Sage, Tally or other ERP will be a plus

Education: A basic undergraduate degree is required (any discipline).

Experience: 1-5 years.

What We Offer:

Fixed basic salary + bonus

Training & Support: Comprehensive product training and sales support.

Career Growth.

Job Type: Full-time

Pay: AED2,000.00 - AED4,000.00 per month

Language:

• English (Preferred)

License/Certification:

• Spouse visa or Work permit (Preferred)