Customer Support Executive

Role Overview:
As a Customer Support Executive, you will be the voice of our brand, ensuring every customer interaction is marked by empathy, efficiency, and elegance. From handling inquiries and resolving post-purchase issues to guiding customers and explaining products and policies, you’ll play a key role in creating a delightful shopping experience. By collaborating with internal teams such as operations, logistics, and sales, you’ll help maintain our reputation for exceptional service and attention to detail.

Key Responsibilities:

- Follow through on customer inquiries to ensure they are resolved accurately and promptly.

- Adapt strategies or communication styles based on customer needs to enhance satisfaction.

- Provide insights to management about recurring issues, support gaps, and potential improvements in processes.

- Observe and report patterns in customer behaviour, queries, and feedback to help identify areas for quality enhancement.

- Offer peer support and share best practices with colleagues to strengthen team knowledge.

- Step in with calmness and clarity during difficult or escalated customer situations to manage resolutions effectively.

- Collaborate with different departments to ensure a smooth and aligned customer experience.

- Take ownership of escalations and ensure timely closure with appropriate follow-ups.

- Track and maintain organised records of customer interactions, open cases, and issue resolution times.

- Contribute to the overall performance of the support team by being accountable, solution-driven, and customer-obsessed.

Job Types: Full-time, Fresher

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Are you comfortable for Vasai as location?
• How many years of experience do you have in Customer Support?

Work Location: In person