Customer Support Executive (CSE)

About Miko:
Miko is a Mumbai-based advanced consumer robotics innovation lab passionate about bringing the best of technology to young learners everywhere and home to some of the world’s leading engineers, mathematicians, teachers and psychologists. Our robots have been designed for the age group of 5-10 and the company’s flagship product, Miko 3, is the first robot that uses playful, conversational learning to educate, engage and entertain kids and is best-selling in the US, UK and UAE besides India.

Responsibilities -

• Communicate with current customers via chat, email, video calls, and phone to nurture and onboard them in solving their queries.
• Work with Technical, Logistics, and other departments to understand the best practices and guide the customer with the correct details.
• Provide feedback and recommendations to the product team based on direct experience with current and potential customers' feedback.
• Utilise, update and maintain the integrity of information in Miko's CRM system.
• Help Customers solve their technical problems with wifi, Bluetooth devices, etc.

Requirements -

• Strong Team player
• Excellent written and spoken English communication skills
• Must be a graduate from any field (People from an Engineering Background will be preferred)
• 0- 3 Years of experience with Customer Support, Technical Support, Account Management
• Should be flexible with US Shifts.
• Familiar with Zendesk (or any other ticketing tool)

Job Types: Full-time, Contractual / Temporary
Contract length: 6 months

Application Question(s):

• Are familiar with ticketing tool like Zendesk or any other?
• Are you comfortable working night shifts?
• Fluency in English
• Current CTC
• Expected CTC
• Total work experience/Fresher (In years)

Education:

• Bachelor's (Required)

Work Location: Remote