Customer Support Executive (CSE)

Job Title: Customer Support Executive

Customer Inquiries and Support:

• Handle incoming customer inquiries via phone, email, or chat, providing accurate information about products, order status, and sales policies.
• Address customer concerns, issues, or complaints in a professional and efficient manner, ensuring timely resolution.

Sales Order Processing Assistance:

• Assist in the processing of sales orders by verifying order details, entering them into the system, and ensuring timely delivery.
• Develop and maintain order status forms to track order progress from placement to delivery.

Documentation Handling and Accuracy:

• Assist in preparing invoices, proforma invoices, and other necessary documents for customer transactions, ensuring accuracy.
• Maintain organized records of all sales documentation for easy retrieval and reference.

Account and Item Master Creation:

• Create and maintain account master records for new customers and vendors.
• Establish item master records for new products, ensuring accuracy and completeness.

Sample Invoice Generation:

• Prepare sample invoices for customer presentations or internal purposes, ensuring accuracy and professionalism.

Team Coordination and Support:

• Work closely with the Customer Support Manager and other team members to ensure consistent service delivery and support.
• Collaborate with other departments, including sales, logistics, and inventory, to ensure customer orders are processed smoothly.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• Customer support: 1 year (Required)
• CRM software: 1 year (Required)

Language:

• English (Required)
• Gujarati (Required)

Work Location: In person