Customer Support Executive (CSE)

Customer Relationship Executive / Customer Support Executive

Company: Label S4U (Fast Fashion Women’s Wear)
Location: Ellis Bridge, Ahmedabad (On-site)

Working Days & Timings:
6 Days a Week
Mon–Fri: 10:30 AM – 7:30 PM
Sat: 10:30 AM – 5:30 PM

Job Responsibilities:

• Handle customer queries via WhatsApp, Instagram, email & calls.
• Assist customers with orders, deliveries, returns & exchanges.
• Coordinate with internal teams for quick issue resolution.
• Maintain customer records and basic MIS reports.
• Ensure a smooth and positive customer experience.

Order & Post-Sales Support

• Track and resolve issues related to orders, deliveries, returns, exchanges, and refunds.
• Coordinate with the warehouse, logistics, and internal teams to close customer tickets efficiently.
• Follow up with customers until resolution and closure.

CRM & Reporting

• Update and maintain customer details, queries, and resolutions in the system.
• Prepare daily/weekly MIS reports on customer queries, complaints, and resolutions.
• Identify recurring issues and share insights with the management for improvement.

Requirements:

• Graduate preferred.
• 1–3 years of experience in customer support / CRM (fashion or e-commerce preferred).
• Good communication skills in English & Hindi (Gujarati is a plus).
• Familiar with social media & CRM tools.
• Customer-focused and solution-oriented.

Work Location: Ellis Bridge, Ahmedabad
Industry: Fast Fashion / E-commerce

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person