Customer Support Executive (E-commerce Operations)

Job Description:

We are hiring a Customer Support Executive to manage customer communication for our growing online business.

This is an office-based position. The role requires strong written communication skills and the ability to handle customer queries professionally and efficiently.

Key Responsibilities:

• Respond to customer emails and messages in a timely manner
• Handle order inquiries, shipping updates, returns, and complaints
• Resolve customer concerns with professionalism and accuracy
• Maintain organized records of customer interactions
• Coordinate with internal departments when necessary
• Ensure high customer satisfaction

Requirements:

• Excellent written English (grammar and tone must be strong)
• Prior customer service experience preferred
• Ability to manage difficult customers calmly
• Strong attention to detail
• Good typing speed
• Basic understanding of order processing systems
• Must be punctual and disciplined

Location:

Office-based position - Karachi (Gulshan-e-Iqbal)

Working Hours:

From 9:30 AM to 6:00 PM

Salary:

Market competitive. Final offer based on experience and skill level.

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Application Question(s):

• How would you rate your written English skills? Select one from Basic, Intermediate, Advanced
• What is your current monthly salary?
• What is your expected monthly salary?

Education:

• Intermediate (Required)

Experience:

• Customer Service : 2 years (Required)

Work Location: In person