Customer Support Executive (Night Shift)

Location: Lahore, Pakistan
Job Type: Full-Time | On-site
Contract Duration: 24 Months

About the Role:

We are looking for a Customer Support Executive to join our team and contribute to achieving our sales targets while providing exceptional customer service through chat, email, and phone. The ideal candidate is proactive, sales-oriented, and capable of managing multiple tasks efficiently in a fast-paced environment.

Key Responsibilities:

• Handle customer inquiries promptly and professionally via chat, email, and phone.
• Maintain a sales-driven approach to meet and exceed assigned targets.
• Resolve customer issues effectively while ensuring a positive experience.
• Maintain accurate records of customer interactions, feedback, and reports.
• Collaborate with sales and operations teams to ensure smooth communication.
• Analyze customer feedback and trends to improve service quality.
• Conduct Inbound/outbound communication, including follow-ups and cold calling when required.
• Use MS Excel for data entry, reporting, and performance tracking.

Requirements:

• Education: Minimum Bachelor’s degree.
• Experience: Prior experience in customer support or telesales is preferred.
• Skills:
• Excellent verbal and written communication.
• Strong sales, negotiation, and customer-handling skills.
• Proficiency in MS Excel (formulas, reports, data analysis).
• Professionalism and patience when dealing with customers.
• Age Requirement: Under 30 years.

Why Join Us:

• Competitive salary based on experience and performance.
• Sales incentives and bonuses for achieving targets.
• Supportive and professional work environment.
• Career growth and skill development opportunities.

Gender: Females are strongly encouraged and preferred for this role.
Work Mode: On-site (Lahore)

Job Type: Full-time

Pay: Rs45,000.00 - Rs150,000.00 per month

Work Location: In person