Customer Support Executive-(Night shift)

Job Title: Customer Support Executive
Location: Lahore
Job Type: Full-Time | Contract (24 Months)

About the Role:

We are looking for a Customer Support Executive who can deliver exceptional service to our clients through chat, email, and phone support. The ideal candidate should be patient, detail-oriented, and capable of multitasking in a fast-paced environment.

Key Responsibilities:

• Handle customer inquiries through live chat and email efficiently and professionally.
• Resolve customer issues promptly and ensure a positive service experience.
• Maintain accurate records of customer interactions and feedback.
• Coordinate with sales and other departments to ensure smooth operations.
• Analyze market trends, customer needs, and sales reports.
• Reach out to customer leads through cold calling when required.
• Use MS Excel to manage and analyze data effectively.

Requirements:

• Education: Bachelor’s degree (minimum requirement).
• Experience: Prior experience as a Customer Support Specialist or in a similar customer service role.
• Skills:
• Strong communication and problem-solving abilities.
• Proficiency in MS Excel and formulas.
• Excellent multitasking and time management skills.
• Patience and professionalism in handling difficult cases.
• Age Requirement: Must be under 30 years.

Why Join Us?

• Competitive salary based on experience and performance.
• Opportunity to work in a supportive and professional environment.
• Growth and learning in a fast-paced corporate setting.

Contract Duration: 24 Months
Work Location: On-site (Lahore)

Note: Female candidates are encouraged to apply.

Job Type: Full-time

Pay: Rs50,000.00 - Rs150,000.00 per month

Work Location: In person