Customer Support Expert

Location: Coimbatore, India
Company: MEF Tech Support Private Limited

Job Summary

We are looking for an experienced and proactive Customer support, Customer Service Leader – Sales Coordination to oversee our Sales Coordination team in the India office. The ideal candidate will have strong leadership capabilities, excellent communication skills, and hands-on experience working with SAP and Oracle ERP systems. This role is critical in ensuring smooth order processing, high-quality customer service, and effective collaboration with internal teams across MEF’s international operations.

Key Responsibilities

• Lead, supervise, and mentor the Sales Coordination team to ensure timely and accurate processing of customer orders and inquiries through SAP and Oracle ERP.
• Manage day-to-day operations to maintain exceptional customer service standards and efficient order-to-cash processes.
• Serve as the ERP subject matter expert, supporting process improvements, troubleshooting issues, and guiding team members on system best practices.
• Handle escalated customer concerns with professionalism, coordinating with cross-functional departments to implement effective solutions.
• Track service metrics, analyze performance data, and recommend actionable improvements in accuracy, efficiency, and service quality.
• Foster a collaborative and positive team culture, providing ongoing coaching and training to drive high performance and professional development.

Qualifications

• Proven experience leading Customer Service, Sales Support, or Sales Coordination teams—preferably in a marine supply, trading, logistics, or B2B environment.
• Strong working knowledge of SAP and Oracle ERP platforms.
• Excellent communication, organizational, and problem-solving skills.
• Ability to interpret customer service KPIs, identify gaps, and implement process enhancements.
• Bachelor’s degree in Business Administration, Operations, or a related field; equivalent experience is also considered.
• Strong leadership qualities with the ability to motivate, coach, and develop team members.

What We Offer

• Competitive salary with performance-based incentives
• Opportunities for continuous learning, including ERP system training
• A collaborative, multicultural work environment connected with MEF’s global offices
• Clear career progression pathways within the organization

Join Us!

Take charge of a key operational function and make an impact through your expertise in customer service, team leadership, and ERP operations. If you’re driven to deliver excellence and lead high-performance teams, we invite you to apply.

Only shortlisted candidates will be contacted.
We look forward to reviewing your application.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹70,000.00 per month

Ability to commute/relocate:

• Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please apply only if you are eligible as per the job description.

Experience:

• Customer support: 4 years (Required)

Location:

• Coimbatore, Tamil Nadu (Required)

Work Location: In person

Application Deadline: 20/11/2025