Customer Support (females)

1. Order Management & Confirmation

Call customers to confirm website orders and verify order details.

Accurately update customer confirmations in the system.

Ensure all confirmed orders are processed on time and ready for dispatch.

2. Shipment Handling & Pending Orders

Coordinate with the logistics team and courier partners to clear all pending shipments.

Track shipment statuses and ensure timely deliveries.

Follow up on delayed or stuck shipments to resolve issues proactively.

3. Customer Complaint Resolution

Handle customer inquiries and complaints via calls, emails, and social media.

Provide prompt, accurate, and empathetic responses to maintain customer satisfaction.

Escalate unresolved issues to the relevant departments and ensure timely follow-up.

4. Reporting & Coordination

Maintain daily logs of order confirmations, complaints, and resolved cases.

Prepare weekly summaries of pending shipments and complaint statuses.

Collaborate with the operations and warehouse teams to ensure smooth workflows.

Location : DHA phase 1, karachi

Salary: 40-45K

Job Type: Full-time

Work Location: In person