Customer Support Graduate Program (German Speaker)

About this Position

The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Technical Information Services Process under Marketing and Sales Department.

What you´ll do

• Manage phone, e-mail, & web form inquiries for common requests (eg. basic product info, product documentation, purchase options) in the Adhesive Technologies Business Unit
• Identify and route inquiries that require expertise from another team (eg. technical support, customer service)
• Build relationships with key contacts within Henkel business units to define workflow processes
• First identification and qualification of potential new customers
• Strong cooperation with technical support teams
Maintain knowledge management databases and resources.

What makes you a good fit

• Bachelor's degree in Business Administration, German Language Graduate or any relevant study
• Minimum of 1 year experience within Call Center, Customer Service, Technical Service, or any related field
• English and German Speaker, capable of multitasking and remaining resilient under pressure.
• Strong ability to communicate articulately and succinctly both verbally and in writing.
• Proficient in digital tools of MS Office applications (Word, Excel & PowerPoint)
• Excellent communication skills and teamwork abilities

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Comprehensive Health Insurance for employee + dependents
• Employee Assistance Programme provides a wide range of mental health and wellbeing benefits

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.