Customer Support Lead

Job Position : Customer Support Lead

Location : Coimbatore

Qualification : Any Degree

Experience : 3+ years of experience in a technical customer support role, ideally supporting a SaaS product or mobile/web application.

Required Qualifications:

· 1+ years of proven leadership or supervisory experience managing a small team.

· Expert knowledge of customer service principles and familiarity with modern support technologies (CRM, ticketing systems).

· Strong analytical and problem-solving skills, with the ability to interpret data and identify root causes of issues.

· Excellent written and verbal communication skills, with a professional and empathetic tone.

· Familiarity with the software development lifecycle (SDLC) and basic technical concepts (APIs, databases, mobile OS environments - iOS/Android).

· Ability to read and understand technical logs or replicate complex user-reported bugs for Engineering.

Contact : +91 93617 55131

Job Type: Full-time

Pay: ₹8,868.02 - ₹35,365.00 per month

Work Location: In person