Customer Support Officer

Job Description:

We are looking for a friendly, detail-oriented Customer Support Officer to join our team. In this role, you will be the first point of contact for our customers, helping them with inquiries, resolving issues, and ensuring a positive experience.

Key Responsibilities:

• Respond to customer inquiries via email, phone, or chat in a timely and professional manner
• Resolve product or service issues and escalate when necessary
• Maintain accurate records of customer interactions
• Provide feedback to improve customer experience
• Work closely with other departments to ensure customer satisfaction

Requirements:

• Strong communication and problem-solving skills
• Previous experience in a customer support or similar role is a plus
• Basic computer skills and ability to learn new software quickly
• Patience, empathy, and a customer-first attitude
• Ability to work independently and as part of a team

Job Type: Full-time

Pay: Rs25,000.00 - Rs45,000.00 per month

Work Location: In person