Customer Support Representative

Title: Customer support Specialist.

Job Description:

LINKITSOFT is looking for a highly skilled customer support Specialist to join our team. An ideal candidate would have good English fluency and the ability to carry out a conversation with a target-oriented approach. you'll be at the forefront of our customer experience. You will handle a wide range of customer inquiries, including calls, emails, and queries, with a focus on providing top-notch support and ensuring customer satisfaction.

Responsibilities:

• Comprehensive Product oriented training will be provided.
• Address customer inquiries, resolve issues, and provide assistance promptly and professionally through various communication channels (phone, email, chat).
• Collaborate with team members and other departments to address customer issues efficiently.
• Gather customer feedback and insights to improve our services and provide input to the development team.
• Identify and resolve customer concerns, including issues with orders, payments, or delivery.

REQUIRMENTS:

• Must have at least 1-year of experience as a CSR.
• Proficiency in English Speaking.
• Must be dependable and a team player.
• Excellent verbal and written communication skills.
• Market Competitive Salary.

Note:
Only shortlisted candidates will be contacted.
Avoid sharing irrelevant CVs.

Job Details:
Company: LINKITSOFT
Type: Full-Time Job / Contract Basis / Night-Shift
Location: Karachi, Sindh, Pakistan

Job Type: Full-time

Pay: Rs60,000.00 - Rs70,000.00 per month

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person