Qureos

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Customer Support Representative

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  • Act as the primary point of contact for customers, addressing inquiries with a personalized touch to ensure a positive experience.
  • Engage in active listening to thoroughly understand customer concerns, ensuring personalized and effective solutions.
  • Collaborate with cross-functional teams to resolve complex issues, providing feedback to improve products and services.
  • Educate customers on product features and best practices to enhance their overall experience and promote product usage.
  • Monitor and respond to customer inquiries across various channels, including email, chat, and social media.
  • Meet and exceed individual and team performance metrics, contributing to the overall success of the customer support department.
  • Document all customer interactions accurately to contribute to a knowledge base that enhances team performance.
  • Assist in training new team members, and sharing best practices to elevate overall service standards.

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