Customer Support Representative

Job Type: Onsite
Location: Gulberg, Lahore

Work Schedule:

• 6 days per week
• 9 hours per day

Job Description

We are seeking a reliable and detail-oriented Customer Support Representative to manage guest communication and support operations for short-term rental properties. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a calm, professional approach when assisting guests.

Key Responsibilities

• Respond promptly and professionally to guest inquiries via chat and messaging platforms
• Assist guests with check-in, check-out, and general stay-related questions
• Handle guest concerns and complaints efficiently in line with company policies
• Coordinate with internal teams (maintenance, cleaning, etc.) to resolve issues
• Maintain accurate records of guest interactions and follow up on pending matters
• Ensure high levels of guest satisfaction and contribute to positive reviews

Requirements

• Excellent written and verbal communication skills in English
• Strong multitasking and problem-solving abilities
• Basic computer proficiency and familiarity with online tools
• Ability to work onsite in Gulberg, Lahore
• Minimum 1 year of experience in customer support

Job Types: Full-time, Contract
Contract length: 6 months

Pay: From Rs60,000.00 per month

Experience:

• Customer support: 1 year (Required)

Location:

• Lahore (Required)

Work Location: In person